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What should I expect in my Counsellor Match Consultation?
One of our Counsellor Match Consultants will call you for a free 20 minute consultation to help match you with the right therapist. They’ll guide you through questions about your concerns, past therapy experiences, values, and preferred approaches, while also offering guidance on what to look for in a counsellor and answering any questions you may have about therapy or potential therapists.2
Who will help me get matched to a counsellor?
Our Match Team is made up of mental health professionals dedicated to finding the best counsellor fit for you. As a neutral third party, they work closely with our counsellors, staying up to date on their backgrounds, specialties, therapeutic approaches, strengths, and latest training to help make informed recommendations.3
How do I prepare for my first counselling session?
There’s no need to prepare for your first session. Your therapist will review the counselling process, confidentiality, their background, and what brings you to counselling, while answering any questions you may have. If you’d like, you can reflect on your goals for therapy and write down any questions or concerns you’d like to discuss during the session.4
What should I expect in my first session?
Your first session is a chance to get to know your therapist and begin building a comfortable, trusting relationship. They’ll explain confidentiality, ask about your concerns, history, and goals, and may complete an initial assessment to better understand your needs. Together, you’ll start exploring what you hope to gain from therapy. You don’t need to cover everything in one session — therapy is an ongoing process, and future sessions will give you more opportunities to explore your concerns.5
Is there anything I need to do before my counsellor match call?
Shortly after booking your counsellor match call, you will receive an email linking you to our intake and consent form. Please take the time to fill it out if you have the chance. If you would like to set up direct billing for future appointments, please also take the time to prepare any necessary insurance information for one of our team members to go over during the call!
